FAQ
Frequently Asked Questions
Orders & Shipping
Q: How long will my order take to ship?
A: Orders typically ship within 2–4 business days. You’ll get a tracking number as soon as it’s on the way. We’re quick, but we’re not Amazon drones.
Q: Do you ship internationally?
A: Yep. We’ll ship pretty much anywhere a mail truck, boat, or plane can reach. Just note that international customers are responsible for any customs fees.
Q: Can I change my order after I place it?
A: If you email us before we ship it out, we can usually make changes. Once it’s been dropped off, it’s out of our hands.
Returns & Exchanges
Q: What’s your return policy?
A: If it’s unworn, unwashed, and still has tags, you can send it back within 30 days of delivery for a refund or exchange. Full details are on our Returns Page.
Q: I got the wrong size—can I swap it?
A: Absolutely. We’ll get you the right fit, just follow the steps on our returns page.
Product Info
Q: How do your shirts fit?
A: Our tees run true to size with a classic fit—not skin-tight, not a box. If you’re between sizes, we suggest sizing up for more room.
Q: How should I care for my gear?
A: Cold wash, tumble dry low. Or hang it in the sun and let the wind do the work—just like your granddad did.
Q: Will my hat shrink?
A: Nope, but it will break in and fit even better over time.
Other
Q: Do you sell gift cards?
A: We do. Perfect for that one friend who’s picky but still deserves good gear.
Q: Where are your products made?
A: We work with trusted manufacturing partners in the U.S. and overseas to make sure our gear holds up the way it should.
Q: How can I contact you?
A: Email us at howdy@sequoyawb.com or use the contact form on our site. We’ll get back to you within 1–2 business days.
